Certified Support

Oracle, SQL Server, PostgreSQL, RHEL and Windows Certified Engineers

Tier B1 Support

per month

  • 1 Designated Contact
  • Business Hours*
  • Same-Day Response
  • Email and Ticket
  • Add Additional Contacts
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Tier B2 Support

per month

  • 2 Designated Contacts
  • 0800 - 2200 Local
  • One Hour Response
  • Email and Ticket
  • Add Additional Contacts
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Tier B3 Support

per month

  • 10 Designated Contacts
  • 24x7x365
  • 15 Minute Response
  • Email and Ticket
  • Add Additional Contacts
  • Phone Support Options
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Frequently Asked Questions

A Designated Contact is a person (or persons) in your organizations who can create direct support requests from our Engineers.
Yes! Start with a free 7 Day Trial with no credit card required and see for yourself how PlexBI works with your organization.
Yes! PlexBI is designed to work with your existing databases and data sources. For those wanting database hosting as well, we offer this via our managed services.
Dashboards, Reports, Charts, and Maps can all be created via drag-and-drop or via SQL.
Security is paramount, which is why PlexBI, unlike many other providers, offers our services via dedicated instances for true isolation and to provide the ability to enact security policies that meet your requirements.
Yes. While we can configure your firewall to only be accessible to the IP(s) you specifiy, we can also configure VPN services so all traffic is only between your office(s) and your instance.
A product is only as good as the support that is behind it. Both our Business and Enterprise packages include 24x7 support via ticket with an average response time of 15 minutes during business hours and 30 minutes after hours. A higher level support package, as well as custom support packages, are also available.
While all aspects of PlexBI are designed to be intuitive and simple to use, we understand that some people prefer to have configuration performed for them (or simply do not wish to involve their own IT assets. Initital configuration packages are available in which we will consult with you and configure your services to meet your requirements.
Yes. You can scale any resource of your Business or Enterprise instance on demand.
PlexBI is a DBA of MapFig, Inc or Wilmington, Delaware. MapFig, Inc is comprised of database and system administrators who have been actively hosting since 2006. Our team also comprises experienced Business Intelligence experts who have designed and implemented Business Intelligence solutions for Fortune 500 companies.

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